Shipping, Refunds and More
Shipping & Delivery
*Order tracking is provided.
- Canada > 3 – 7 days
- U.S.A > 3 - 7 weeks
- United Kingdom > 1 – 3 weeks
- Within Europe > 2 - 3 weeks
Refunds & Exchanges
Beyond our handcrafted Artisan Collection which is made in Canada, we curate and source our other products from several creators and vendors within the US, Europe and Asia. This allows us to offer sensible prices, quality products with unique design. As with any purchase of any product anywhere on the planet, issues may arise but Verba Design Company is dedicated to resolving all issues.
Note: Due to these products being International return/exchange turnaround time may take longer (certainly that is to be expected)
Returns within 15 days of receipt of order. If 15 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete you return or exchange we require proof or purchase, photo of item being returned or exchanged and an explanation for the reason for return or exchange.
Permitted Reasons for Return or Exchange:
- Arrived to shipping address damaged
- Received wrong product
- Received wrong colour
- Product received does not match the description upon ordering
Shipping: To return your product please email firstname.lastname@example.org for details.
Unless otherwise agreed upon in email conversation, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
For more information please visit Refund & Exchanges Policy or email email@example.com
Legal Disclaimer & Safety Warning
While many of the herbs, essential oils, and other natural ingredients in our handmade products are believed to have healing properties, they are not to be used to self-medicate or treat any form of physical or mental disease or health problem. Unless the soap or bath product clearly states that it is for sensitive or problematic skin, please exercise caution using soaps and bath products. Although only the most natural ingredients are used, some oils, butters and essential oils can have adverse effects on sensitive, problematic or delicate skin.